Business Correspondence - 4740 Words

Lesson 14 Business Correspondence In our day to-day life we exchange our ideas, thoughts and other information with our friends, relatives and other people. Sometimes we directly talk to them and sometimes we also write letters to them. In letters we express our feelings in a few words, we may ask for any information or we may write about a complaint in connection with our problems. Similarly businessmen also exchange ideas, information by writing letters. They communicate business information to customers, suppliers and others and at the same time receive a variety of letters from them. In this lesson let us know about different types of letters used in the process of business transactions. 14.1 Objectives After studying this lesson,†¦show more content†¦v) Help in expansion of business Business requires information regarding competing products, prevailing prices, promotion, market activities, etc. If the trader has to run from place to place to get information, he will end up doing nothing. It will simply result in loss of time. But through business letters, he can make all enquiries about the products and the markets. He can also receive orders from different countries and, thus enhance sales. 156 Business Correspondence Intext Questions 14.1 I. Fill in the blanks with suitable words. i. ii. Business letters serve as a/an ............................. in case of dispute in business transactions. It is ..................... for the businessmen to remember all facts without correspondence. Business letters are written to .................... information. Business letter is the most .................... mode of communication. iii. Business letters build ................... for a businessman. iv. v. II. Given below are certain statements. Write ‘T’ against true statements and ‘F’ against false statements. i. ii. Letter is a form of written communication. Through business letter personal contact can be maintained between buyer and seller. Letter is a convenient and economic mode of communication. Business letters do not help in removing misunderstanding between buyer and seller. iii. Business letters lead to decline the goodwill of the firm. iv. v. 14.4 Essential Qualities of a Good Business Letter A letterShow MoreRelatedConsumer Attitude : An Organization Of Motivational, Emotional, Perceptual And Cognitive Processes1519 Words   |  7 Pageswhich can be divided into various sub-processes, e.g. the navigations, the searches of information, the online transactions, and the customer interactions.† (Lee and Lin, 2005, p.162). 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